ALL SALES ARE FINAL. All items are made to order and all sales are final. We will replace any item that arrives defective but due to the nature of our parts we do not accept returns. Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://irocmotorsports.com website (the “Service”) operated by IROC Motorsports LLC(“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Please read all IROC Motorsports terms and conditions. When ordering from IROC Motorsports, you are agreeing to all stated terms and conditions!
Warranty:
All products sold by IROC Motorsports carry the original manufacturer’s warranty; these warranties vary on a per-product basis
IROC Motorsports makes no claim of accountability after a product has been received by the ordering party. The customer assumes all costs associated with the warranty of a given product including any applicable labor for removal and/or replacement of that item(s), diagnosis of a problem that may be related to that item(s) and all shipping costs.
IROC Motorsports, at its sole discretion, may choose to either repair or replace any product returned within the warranty. If neither repair nor replacement is possible, IROC Motorsports will, at its sole discretion, provide a refund, company credit, or replace the item with an item of equal or greater present market value.
Returns:
All IROC Motorsports Branded Products are custom made to order and all Sales are Final. We do not accept any returns for any reason. If you return your items or refuse shipment without filing a damage claim, you will not receive a refund.
If we do authorize a return (for special circumstances) we will refund the amount minus a 20% restocking fee. The restocking fees helps us recoup shipping costs and any other costs that we paid to ship the item to you. The customer will be responsible for return shipping.
Damaged and/or Missing Parts Policy:
Any shipment shipped via UPS, Fedex, DHL, U.S. Postal Service, or other Courier that is damaged while in transit, must be reported back to IROC Motorsports within 7 days after delivery date. Failure to do so will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS!
We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the Courier, we will replace or repair any damaged part(s) you have identified. If the Courier denies paying us, IROC Motorsports, is under no obligation to give or repair or replace any part(s) you deemed damaged, as the Courier is the company responsible for your damaged part(s), not IROC Motorsports. Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Any shipment shipped via, Overnite Freight, Yellow Freight, or any other freight service must be inspected BEFORE signing for shipment. If shipment is signed for before inspecting the shipment and shipment is damaged, this will result in your claim being denied and no monies nor replacement product(s) being provided. NO EXCEPTIONS!
We will use Freight services to deliver items such as body parts. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the Courier, we will replace or repair any damaged part(s) you have identified. If the Courier denies paying us, IROC Motorsports.is under no obligation to give or repair or replace any part(s) you deemed damaged, as the Courier is the company responsible for your damaged part(s), not IROC Motorsports. Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Any shipment missing a part(s) must be reported to us in writing (e-mail) within 48 hours of receiving shipment. Failure to report any missing parts in writing within 48 hours voids any possibility of us sending you any additional parts we allegedly owe you. IROC Motorsports. require pictures of all the parts you did receive emailed to us within 48 hours of you notifying us of any alleged missing parts. Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Courier companies can damage a box and it will open, scattering contents while in transit to the customer. In a case like this, IROC Motorsports will assist you in filing a claim with the Courier for them to pay us to replace your missing part(s). Note, your claim in this case is with the Courier, not with IROC Motorsports. We will assist you in every way possible with this claim, but will not be responsible for the outcome of said claim. Upon us being paid by the Courier, we will replace any missing part(s) you have identified. If the Courier denies paying us, IROC Motorsports., is under no obligation to give you any part(s) you allege missing, as the Courier is the company responsible for your missing part(s), not IROC Motorsports. Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.
Special Orders:
Any item that is special order may require a deposit or full payment in advance at the time the order is placed. The deposit or full payment is non refundable under any condition or circumstance.
Special orders usually take weeks or months to arrive. We generally quote an estimated amount of time. However, due to the nature of this business, some orders take longer than we may expect. IROC Motorsports. will not be held responsible for delays from manufacturers, transportation, shipping companies, or product being held at Customs.
Credit Policies:
There are no returns or credits on items used or installed by the customer or items that are physically damaged. If you receive an item that is physically damaged when you receive it then you must contact us within 48 hours of receipt. Do not send a physically damaged item back to IROC Motorsports unless we instruct you to do so! Please contact us so that we may assist you in handling a damage claim with the carrier (UPS, FedEx, etc.).
Payment Policies:
Credit Card: We currently accept Visa, MasterCard, Discover, and American Express. We accept only Credit Cards with billing addresses in the U.S.A. and Canada We charge Credit Cards only in U.S. Dollars.
Bank Wire Transfer: We will add $20 to your total to cover the associated costs of IROC Motorsports. receiving a wire transfer. We will send you all of our banking details so that you may make the transfer from your bank to our bank. If you need specific details on how to make a wire transfer we will be happy to provide them. You must have your bank pay us in U.S. Dollars, no exceptions! Your bank will convert your country’s money to U.S. Dollars for you at the time of payment.
Cancellation Policy:
All cancellations before your order ships is subject to a 10% cancellation fee. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the product(s), our return policies will apply if you return the part(s) or refuse the shipment(s).
Wholesale / Dealers: Any order your company cancels will be credited to your account as company credit. We do not offer credit to your credit card or a check refund.
Invoice Policy:
Should there be a pricing mistake on your invoice, you have 10 days from the original date of the invoice to have it corrected. You will receive a copy of your invoice in your e-mail within 24 hours of placing your order. If you do not, please contact us. It is your responsibility to review it promptly and make certain you agree with all information on it. After 10 days of the invoice being generated, IROC Motorsports will not be responsible for any errors, including pricing errors. If you believe you have been overcharged, you must contact us within the first 10 days and we will correct it quickly and credit you accordingly if you have indeed been overcharged. This same policy applies to Credits. If you have been incorrectly credited, you have 10 days to contact us. After that time, no review will be given to your Credit and no adjustment will be due you
Shipping to Canada and Mexico:
When we ship to you in Canada or Mexico, you will incur fees (Brokerage, Customs, Taxes, etc.) that will be charged to you by the shipping company (FedEx, UPS, Postal Service, etc.). Sometimes these fees will be charged to you at the time you receive the parts. Sometimes these fees will be charged to you at a later time and mailed to you from the shipping company for payment. You are 100% responsible for these fees at the time you are billed. However, if you do not pay them, the shipping company will bill us for your fees. At the time we receive a bill from them we will pay the bill for you plus a 25% service charge and then charge your credit card immediately for the entire amount. We will provide paperwork, upon your request, showing you the bill we received on your behalf from the shipping company. We will e-mail you a copy of the invoice when we charge you, assuming you have provided us your e-mail address. Remember, we charge a 25% service charge for paying your bill for you, so it is in your best interest to pay the shipping company what you owe them when you receive the bill.
Shipping outside North America:
IROC Motorsports does allow international orders on our website. Please email parts@irocmotorsports.com with your potential order, your complete address, and any questions you have. IROC Motorsports is always happy to assist you in getting parts you need. We ship all parts on our website anywhere in the world!
IROC Motorsports is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
You the customer are responsible for ALL import taxes, brokerage fees, VAT (where applicable), Customs fees, storage fees (if you delay paying), delivery fees to your door (if you choose Airport delivery from MVP), airport handling fees, paperwork fees, and any and all other charges and fees in regards to clearing your parts through Customs of your country and paying your country’s related taxes.
Use of products we sell:
Most of the items sold through IROC Motorsports are for racing and off-road use only and should never be used on public streets or highways. Please check your local, state, & federal laws regarding such use.
IROC Motorsports is not responsible for any damage any product we sell may cause you, your vehicle or other vehicles or persons.
All products sold by IROC Motorsports are intended solely for use on USA-specification vehicles, unless specifically noted on a particular product. We make no guarantee that any parts we sell will fit or work on a non-USA specification vehicle.
IROC Motorsports makes no guarantee a part we sell will fit with any other aftermarket parts you have obtained from us or any other source. Modifying your vehicle sometimes requires unforeseen work that will cost you extra time and money, as well as inconvenience you. If you are not prepared for this, please do not modify your vehicle.
Accounting Policy:
There will be a $25.00 fee on all returned checks, per incident. All lawsuit expenses towards collecting bad debts are the buyer’s responsibility.
There is an additional $25.00 fee that our bank imposes on us for every returned check, so each returned check to IROC Motorsports will cost you $50.00 extra.
We will absolutely pursue all collections to the fullest extent of the law
Shipping of your order:
All IROC Motorsports Items are custom made to order and require 2-4 weeks to ship. Once shipped you will be sent a tracking #.
If you are using your credit card, please note that IROC Motorsports can ship only to an address we can verify with your credit card company. If you wish to ship to an address other than your billing address, you must add your shipping address onto your credit card account before we can process your order. To speed up the address verification process we encourage you to add your shipping address to your credit card account before you place your order with us. Failing to do so will result in our inability to verify who you are and your order will be delayed. To add your shipping address please call the customer service number (usually located on the back of your credit card) and speak with a customer service representative. Ask him / her to add an alternate shipping address to the notes section of your account. We have found most credit card companies are familiar with this process and can have your shipping address added easily and immediately. Please note that we have found many debit card banks refuse to assist you, their customer. They refuse to add an alternate shipping address to your account, and because of this you will be unable to ship to an address other than your billing address. However, some debit card banks are customer service oriented, so we encourage you to give them a call and ask. Remember, we will not ship your order to an address we can not verify. This is for your protection as a credit card holder!
Shipping of body kits, international shipments, and anything shipped with an LTL courier:
If you order large products (body pieces such as hoods, spoilers, etc.) that are shipped with an LTL (Lighter Than Load) courier it is very important you read and understand these terms. If you are an international customer and you will be making a purchase from us, it is very important you read these terms.
LTL and International couriers are not like UPS and FedEx. When you give your signature on an LTL or International waybill or other form or paper, you are signing a legal contract. This contract says that the products have arrived undamaged and that you nor the shipper will make any claim for damage at a later time. It is very important that you inspect every package and every part fully before signing this paper. After you sign, we will not be able to get any money or replacement for any damage caused by the shipping company. IROC Motorsports. will not be held responsible (financial or otherwise) if you sign for a package or packages and later discover it was damaged in transit. You will receive no refund, no partial refund, and no replacement of product(s). This is also true should you have someone else sign for you in your absence such as (but not limited to) your spouse, friend, family member, co-worker, or an agent acting on your behalf (body shop, mechanic, tuning shop, etc.). Both the person and ultimately you are responsible for inspection before signing. There are no exceptions to this. If there is something damaged, contact us immediately before signing anything. IROC Motorsports will not be liable for your failure to contact us
Typographical Errors:
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from the supplier or manufacturer. IROC Motorsports reserves the right to refuse or cancel any order placed for product listed at the incorrect price. IROC Motorsports reserves the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, IROC Motorsports shall immediately issue a credit to your credit card account in the amount of the charge and you will be given the option to purchase the item at the correct price or cancel it
Labor Fees Incurred:
You agree to hold IROC Motorsports harmless for any and all labor incurred involving the installation, repair or maintenance of any item purchased from IROC Motorsports. IROC Motorsports is not responsible for any damaged parts or additional labor necessary to repair a vehicle resulting from items purchased from IROC Motorsports
Other Legal Policies:
We reserve the right to notify you of other stipulations at a later time. Other conditions may apply as necessary
Pricing Errors:
IROC Motorsports will not be held responsible for pricing errors, typographical, or other errors related to product pricing, shipping pricing, or other fees/pricing errors. We will contact the customers in regard to any errors and give them the option of canceling or confirming their order(s). Although an order has been placed, no contract has yet been made with the customer.
By ordering from IROC Motorsports over the phone, e-mail, standard mail, fax, AOL Instant Messenger, or by our online catalog / website, you are agreeing to and accepting all of the terms and conditions stated above.
ACCOUNTS
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
INTELLECTUAL PROPERTY
The Service and its original content, features and functionality are and will remain the exclusive property of IROC Motorsports LLC and its licensors.
LINKS TO OTHER WEB SITES
Our Service may contain links to third-party web sites or services that are not owned or controlled by IROC Motorsports LLC.
IROC Motorsports LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that IROC Motorsports LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
TERMINATION
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
DISCLAIMER
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
CONTACT US
If you have any questions about these Terms, please contact us.